1. Introduction
Welcome to Zenrox Healthcare. These Terms and Conditions (“Terms”) govern your use of our services, website, mobile applications, and platforms (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms.
2. Definitions
- “Company,” “we,” “us,” or “our” refers to Zenrox Healthcare
- “User,” “you,” or “your” refers to any individual or entity using our Services
- “Platform” refers to ZenroxPro and related technology solutions
- “Equipment” refers to medical devices and equipment distributed or managed by us
- “Services” includes all products, software, and services offered by Zenrox Healthcare
3. Account Registration
3.1 Account Creation
- Must provide accurate information
- Maintain current contact details
- Responsible for account security
- One account per entity/facility
- Must be authorized to create account
3.2 Account Security
- Keep credentials confidential
- Notify us of unauthorized access
- Regular password updates
- Multi-factor authentication when available
- Compliance with security protocols
4. Services
4.1 Equipment Distribution
- Quality assurance standards
- Delivery terms
- Installation requirements
- Maintenance obligations
- Warranty conditions
4.2 Platform Usage
- Access rights
- Usage limitations
- System requirements
- Data input standards
- Performance expectations
4.3 Support Services
- Technical support availability
- Response time commitments
- Maintenance schedules
- Training provisions
- Service level agreements
5. Payment Terms
5.1 Pricing
- Current rates apply
- Subject to change with notice
- Currency specifications
- Payment methods
- Billing cycles
5.2 Payment Processing
- Due dates
- Late payment penalties
- Processing fees
- Refund policies
- Dispute procedures
6. User Responsibilities
6.1 General Obligations
- Comply with applicable laws
- Follow usage guidelines
- Maintain accurate records
- Report issues promptly
- Cooperate with support team
6.2 Equipment Usage
- Proper operation
- Regular maintenance
- Authorized users only
- Safety protocols
- Reporting requirements
6.3 Data Input
- Accuracy requirements
- Timeliness of updates
- Compliance with formats
- Data quality standards
- Verification procedures
7. Intellectual Property
7.1 Ownership
- Platform ownership
- Content rights
- User-generated content
- Trademark usage
- Patent rights
7.2 Restrictions
- No unauthorized use
- No reverse engineering
- No copying or modification
- No competitive use
- No unauthorized distribution
8. Data Usage
8.1 Data Collection
- Types of data collected
- Collection methods
- Storage procedures
- Security measures
- Access controls
8.2 Data Processing
- Processing purposes
- Analysis methods
- Sharing protocols
- Retention periods
- Deletion procedures
9. Confidentiality
9.1 Confidential Information
- Definition
- Protection measures
- Usage restrictions
- Disclosure limitations
- Return/destruction requirements
9.2 Exceptions
- Public information
- Prior knowledge
- Authorized disclosure
- Legal requirements
- Emergency situations
10. Warranties
10.1 Service Warranties
- Service availability
- Performance standards
- Quality assurance
- Compliance with laws
- Professional standards
10.2 Equipment Warranties
- Manufacturer warranties
- Quality standards
- Performance guarantees
- Maintenance terms
- Replacement policies
11. Liability
11.1 Limitation of Liability
- Maximum liability caps
- Excluded damages
- Force majeure
- Third-party claims
- Indemnification
11.2 User Indemnification
- Scope of indemnification
- Process for claims
- Defense obligations
- Settlement rights
- Cooperation requirements
12. Term and Termination
12.1 Duration
- Initial term
- Renewal terms
- Notice periods
- Transition provisions
- Exit requirements
12.2 Termination Rights
- Breach conditions
- Notice requirements
- Cure periods
- Effect of termination
- Post-termination obligations
13. Compliance
13.1 Healthcare Regulations
- Industry standards
- Local regulations
- International compliance
- Reporting requirements
- Audit procedures
13.2 Data Protection
- Privacy laws
- Security standards
- Breach notification
- User rights
- Data transfers
14. Dispute Resolution
14.1 Process
- Initial notification
- Negotiation period
- Mediation requirements
- Arbitration procedures
- Court jurisdiction
14.2 Governing Law
- Applicable law
- Jurisdiction
- Venue
- Legal notices
- Service of process
15. Changes to Terms
- Modification rights
- Notice requirements
- Continued use implications
- Objection process
- Effective dates
16. Force Majeure
- Qualifying events
- Notice requirements
- Mitigation efforts
- Duration impact
- Termination rights
17. Severability
- Invalid provisions
- Remaining terms
- Modification rights
- Interpretation
- Legal effect
18. Contact Information
For questions about these Terms:
- Email: support@zenrox.io
- Phone: +234 913 600 0454
- Address: 14, Ikosi Road, Oregun, Ikeja. Lagos, Nigeria
19. Acceptance
By using our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.