Introduction
Zenrox Healthcare (“we,” “us,” or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with our services, website, mobile applications, and platforms (collectively, the “Services”).
Information We Collect
Personal Information
We may collect the following types of personal information:
- Name and contact details
- Email address
- Phone number
- Organization/Healthcare facility information
- Professional credentials
- User account information
- Payment information
Technical Information
We automatically collect certain information when you use our Services:
- IP address
- Browser type
- Device information
- Log data
- Usage statistics
- Cookies and similar technologies
Information from Healthcare Facilities
For healthcare facilities using our services, we may collect:
- Equipment inventory data
- Usage patterns
- Maintenance records
- Staff information
- Facility operational data
How We Use Your Information
We use the collected information for the following purposes:
Core Service Delivery
- Providing medical equipment management services
- Processing and fulfilling orders
- Managing equipment maintenance
- Facilitating technical support
- Operating our platform and services
Business Operations
- Improving our services
- Analyzing usage patterns
- Developing new features
- Customer support
- Communication about services
Legal and Security
- Compliance with legal obligations
- Fraud prevention
- Security monitoring
- Policy enforcement
- Protecting our rights and interests
Data Sharing and Disclosure
We may share your information with:
Service Providers
- Payment processors
- Cloud storage providers
- Analytics services
- Technical support providers
- Professional service providers
Business Partners
- Equipment manufacturers
- Maintenance service providers
- Distribution partners
- Healthcare technology providers
Legal Requirements
- Court orders
- Legal proceedings
- Regulatory requirements
- Government requests
- Law enforcement agencies
Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of sensitive data
- Secure data storage
- Access controls
- Regular security assessments
- Staff training
- Incident response procedures
International Data Transfers
For users outside Nigeria, please note:
- Data may be processed in different countries
- We ensure appropriate safeguards
- We comply with applicable data transfer laws
- International privacy standards are maintained
- Data protection agreements are in place
Your Rights and Choices
You have the right to:
- Access your personal information
- Correct inaccurate data
- Request deletion of your data
- Opt-out of marketing communications
- Restrict certain data processing
- Data portability where applicable
Cookie Policy
We use cookies and similar technologies to:
- Improve user experience
- Analyze usage patterns
- Remember preferences
- Provide secure access
- Enable certain features
You can control cookie settings through your browser preferences.
Children’s Privacy
Our Services are not intended for children under 13. We do not knowingly collect information from children under 13.
Changes to Privacy Policy
We may update this Privacy Policy periodically. We will notify you of any material changes by:
- Posting updates on our website
- Email notification
- In-app notifications
- Platform announcements
Contact Information
For privacy-related inquiries:
- Email: privacy@zenroxmed.com
- Phone: +234 913 600 0454
- Address: 14, Ikosi Road, Oregun, Ikeja. Lagos, Nigeria
Compliance
We comply with applicable data protection laws including:
- Nigeria Data Protection Regulation (NDPR)
- Relevant international standards
- Industry best practices
- Healthcare data regulations
- Information security standards
Data Retention
We retain personal information for:
- Duration of service provision
- Legal compliance periods
- Business necessity
- Regulatory requirements
- Archival purposes
Special Categories of Data
For healthcare-related information:
- Enhanced security measures
- Strict access controls
- Compliance with healthcare regulations
- Special handling procedures
- Additional safeguards
Third-Party Links
Our Services may contain links to third-party websites. We are not responsible for their privacy practices.
Specific Rights by Region
Nigerian Users
- Rights under NDPR
- Local data protection measures
- Specific consent requirements
- Data localization compliance
- Local regulatory compliance
International Users
- Applicable regional rights
- Cross-border data transfers
- International compliance
- Regional data protection
- Local legal requirements
Business Transfers
In case of merger, acquisition, or sale:
- Data may be transferred
- Privacy policy continues to apply
- Users will be notified
- Options will be provided
- Rights will be preserved
Questions and Concerns
For any questions about this Privacy Policy:
- Contact our Privacy Officer
- Submit a written request
- Use our online form
- Call our privacy hotline
- Visit our office
Effective Date
This Privacy Policy is effective as of February 13, 2025, and will remain in effect except with respect to any changes in its provisions in the future.