Location: Ikeja (Office-based)
Salary: ₦150,000 Base + OTE up to ₦200,000/month
Employment Type: Full-time (Monday–Friday)
About Our Client
Our client, Nigeria’s first professional home medical testing service, founded in 2021 to solve healthcare accessibility challenges such as long clinic queues, traffic congestion, and time constraints. By combining technology with certified healthcare professionals, our client delivers hospital-quality diagnostics directly to patients’ homes and workplaces. The company’s mission is to democratize access to quality medical testing, with a vision to become Africa’s leading home healthcare platform. Our client operates on the values of excellence, integrity, innovation, privacy, and dignity, and is redefining the future of patient-centered healthcare in Nigeria.
Role Summary
The Service Delivery/Customer Service Executive will ensure smooth operations, administrative processes, and customer support, guaranteeing top-quality service from booking through to test results delivery.
Key Responsibilities
- Handle customer calls, inquiries, and service bookings.
- Coordinate schedules for phlebotomists and field staff.
- Maintain accurate records of clients and transactions.
- Monitor service delivery quality and provide feedback.
- Resolve customer complaints in a timely manner.
- Collaborate with cross-functional teams to improve client satisfaction.
Qualifications
- OND/HND/B.Sc. in Business Administration, Operations, or related field.
- Minimum 2 years’ experience in customer service, operations, or administration.
- Excellent organizational, multitasking, and problem-solving skills.
- Proficiency in MS Office, CRM systems, and digital tools.
- Strong communication and people management skills.
Benefits
- Competitive base salary with performance bonuses.
- Health benefits and professional training opportunities.
- Monday–Friday work schedule.
- Structured career progression in service delivery and operations.
General Note:
All applicants must be Lagos-based, own a smartphone and laptop (for sales roles), and be available to start immediately. OND holders, NYSC corps members, and fresh graduates are encouraged to apply.